Bunnings Mindarie

I absolutely love Bunnings, I’ve been a loyal customer across the country for over 14years. However the Clarkson branch in WA is absolutely terrible, firstly as a personal observation, there is no diversity, 99.99% of the staff are white, secondly I always feel a tremendous sense of dissatisfaction dealing with arrogant and disrespectful staff, particularly from the young ladies at the counters/service desk. I have had to return items a few times as a result of bad advice from staff, with a latest one being tiles. I got assistance to purchase outdoor tiles only to realise that I had purchased indoor tiles when the tiler was ready commence work. Upon returning the tiles, I was given the run around when I noted the credit voucher had a slightly different “lower” amount compared to the initial purchase price despite showing them pictures I had taken a while back during the initial purchase (difference of $68 to my disadvantage) The overly immature no customer service young ladies at the service desk refused to listen when I presented the old receipt showing actual values, told me some bull dust story that Bunnings does not refund figures once a credit voucher has been issued. I asked to speak to a manager who was quite helpful and issued my full refund - the manager was Polynesian in appearance. although I appreciated the refund, I got no apologies from the other 2 vile young ladies.

Ordered Play Equipment from this store online, this is how it arrived. The delivery driver was just as shocked regarding it's condition.... so far no help from Bunnings. I've been left in the lurch for my daughters birthday.

Why are products with missing parts returned to the shelves for customers to repurchase?? Perhaps management needs to instruct staff to stop this nonsence. No i dont want to buy anything thats been returned as it is not upto scratch. Cumon guys!

Love Bunnings my retail therapy. Just wish “only some staff “ would be a bit more helpful.

What a great range, very large store. Older staff, who were exceptionally helpful. Loved my visits there.

Generally have a pretty good experience here. Sometimes when it's busy you can't find any staff around to help but that's to be expected.Often find what I need and the advice is often pretty helpful.

5pm on a Monday... you have closed and locked 2 underground entrances/exits.... both being 'fire escapes'... during buisness hours... pretty sure that's illegal...

Foe the past few years, we've been buying fresh grass rolls from Bunnings every few weeks for our dog in the courtyard. I always just ask for a disposal plastic bag to put it in and never had an issue. This time they looked at me like I was a criminal and told me to bring my own. Very rude.

This is our local Bunnings and overall the staff and store is great and they have some great customer service staff on the floor. The staff at the service desk though who we have had the displeasure of having to deal with several times for faulty items and vehicle hire are rude, condescending and seriously do not know what customer service is. Unfortuantly i have seen several reviews that reflect this as the norm for the service desk staff.